Delivery and Shipping
Delivery (including delivery charges and timescales)
Delivery charges and timescales vary depending on the type of products ordered, the service you select and the delivery address.
Please note that certain products and services may be subject to alternative delivery charges, restrictions and/or timescales. In particular:
- Delivery will be to the UK or international address specified in your order. If no one is available at a residential or other address at the time of delivery, a note will be left by delivery company to advise whether your order has been left in a safe place e.g. with a neighbour, only if you have specified this, or your order will need to be collected.
- All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.
- We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.
In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations 2000 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your legal rights see “Your Right to Cancel” section below and contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau for UK customers).
Shipping (Including International) and Customs Duty
All orders received by us are shipped subject to availability. All orders will be dispatched with 48 hours of cleared funds. You will be sent a tracking number electronically when your order has been dispatched. Your order will require a signature upon delivery.
We reserve the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product.
We cannot be held responsible for disruption to shipping outside of our direct control (acts of god, war, civil disorder or industrial dispute). If such disruption occurs you will be offered delivery via an alternative delivery or fulfilment company or a full refund.
If you are ordering a product for delivery outside the UK, the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country.
Where the supply of your product(s) or service(s) is delayed or prevented for reasons beyond our control (for example, material shortages, import delays or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.
Please note we are unable to provide specific advice on customs duties or tariffs.